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Feedr terms and conditions - corporate catering

Confirmation of your booking

Feedr will send you an order confirmation by email with a unique order reference number. An email from Feedr confirming acceptance of your order represents confirmation of your order, unless the email states that it is a quote. If no email confirmation is received, the order is NOT accepted.

The order will be delivered and prepared as per the details in this order confirmation email. Please note that your order will arrive within a window of your requested delivery time. It is the customer's responsibility to review the details of your order and notify Feedr of any omissions or corrections. The order confirmation is not an invoice for your order.  Please refer to the invoicing item below for more information on the process.

Changes to your order

You are welcome to make changes to your order. However, changes made within 72 hours prior to delivery may not be accepted. 

Feedr will do its best to facilitate changes made with short notice, however, charges may be incurred. In the event a supplier cannot fulfil your order or part of your order, with your permission or notification, Feedr will transfer the order to another supplier, or substitute unavailable menu items. Once notified or approved, the customer will be liable for full payment of the adjusted or transferred order. When a change is requested on your order, Feedr will resend you your order confirmation reflecting the change and indicating the order is updated. More than 2 changes to an order will incur additional fees.

Order cancellation

All cancellations are required in writing or submitted through Feedr online platform.

under €500 as follows:

48 hours before delivery: free cancellation

<48 hours before delivery: 50% of the order value

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between €500 and €5,000

>1 week before delivery: free cancellation

<1 week

>72 hours before delivery: 85% of the order value

<72 hours before delivery: 100% of the order value

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over €5,000

>3 weeks before delivery: free cancellation  

<3 weeks >1 week before delivery: 50% of the order value will be charged.

<1 week >72 hours before delivery: 85% of the order value

<72 hours before delivery: 100% of the order value.

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For orders that canceled after the above days, charges may apply based on the costs incurred by Feedr or the supplier. We will do our best to minimize these costs for you.

Food allergies

Please be advised that Feedr suppliers will do their best to ensure your catering does not contain any of the items to which your guest is allergic. Please be advised however that Feedr suppliers cannot guarantee your order may not contain traces of the substances to which your guest is allergic.

Feedr and its suppliers will not take responsibility for any illness caused through consumption of catering containing traces of these substances or food groups. We recommend the severely allergic guests supply their own food from a reliable source that can guarantee no cross contamination.

Platter and equipment collection

In the event the customer has an order for a function, the supplier will collect their equipment within 48 hours after the function. Lost or broken equipment will be charged to the customer at their replacement value.

Pricing information

Please note all menu prices exclude VAT. The applicable local Value Added Tax is added to those items that incur VAT at time of purchase. Feedr will strive to maintain our prices, however, we reserve the right to alter prices without notice. Feedr can only guarantee pricing on accepted orders for a maximum of 4 weeks.

Feedr service fees

Please be advised that each order may incur a fee depending on how the order is placed, and the type of order placed. If the order is placed online no additional fees apply.

The additional fee is applied to the total value of the order. Please note that these amounts will be highlighted on any quotation issued, and all order confirmation documents, and they exclude VAT. The fees in the quote or order confirmation exclude any damage waiver fees, lost equipment fees, credit card payment fees, and late payment fees.

• For standing orders, an administration fee of 5.5% applies on each order.
• For corporate catering orders placed over the phone or by email, a booking fee of 5.5% applies
• For all orders placed with our events department, an event management fee of 5.5% applies

Any alternative service fee policies based on written agreement between Feedr and the customer can be used as an alternate to above.

Invoicing

Feedr will issue an invoice after the order has been delivered. The invoice will reflect the items and prices outlined within the confirmation email.  Invoices are issued by email based on the agreed payment type and invoicing frequency terms. Please refer to payment items below for more information.

Adjustments to your order post-delivery

In the event an order is missing any items, please notify Feedr within 24 hours of the delivery and we will adjust your invoice. We cannot guarantee an invoice will be adjusted if we are notified of an omission more than 72 hours after delivery.

Payment options

Customer payments shall be effected by way of cheque, electronic funds transfer (EFT), or our secure online credit card merchant facility. The customer's business account will be credited from the date a payment is received by Feedr.

Note: A deposit may be required on certain orders, this deposit is non-refundable within 7 working days of event. Invoices are sent to your email address unless otherwise requested.

Credit card payment

Feedr accepts all major credit cards. Additional credit card fee might apply.

Payment terms

The customer undertakes to pay to Feedr all amounts in the statement of account within 30 days of the date of issue of the Statement of Account, unless other terms have been agreed to.

Statements are emailed to your chosen billing address during the first week of each month. Payments by credit card are applied the day after delivery, however, we will apply a credit card preauthorization to hold funds up to the value of the order.

Late payments

Payment not received within 30 days from the due date on the invoice will incur a late payment fee.

Limitation of liability and disclaimer

To the extent permitted by law, Feedr will have no responsibility or liability for:

• Any refusal by a supplier or any other person to supply the product the customer seeks to purchase using the customer's business account, regardless of the reason for that refusal
• Products purchased by the customer from the supplier will be at the customer's risk upon delivery to the customer, or such place as specified by the customer or into the customer's custody (whichever occurs first).